Steps on training:
We'll record the communication between you and our agent. This recording will serves as our training purposes and will provide you to access these recordings.
For VOICE ACCOUNTS:
We'll set up a recorded communication of our virtual staff to see how they sound on the phone.
For NON-VOICE ACCOUNTS:
We'll assess our virtual staff based on your requirements and will provide you our assessment result.
All communications will be documented. Contracts, work schedules, NDAs, etc. will be kept secured and only be accessible to our authorized representative.
We'll set up a team to manage email accounts, leads, sales materials, staff call reports and recordings. You can request the above information from one of our team members.
We'll work based on your project requirements using your own CRM, phone or VOIP system or data server.
Our virtual dedicated staff are available 40 hours a week. We'll provide you a weekly project status report through email.